We’re a small family-run business, and every purchase directly supports Prince Family Travel and our life on the road. We appreciate that support more than you know. ❤️
Because our shop includes physical merchandise, digital products, and one-time support purchases, our return and refund policy varies depending on what you purchase.
Physical merchandise may be returned within 14 days of delivery.
To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it. When applicable, the item should also include its original packaging.
To request a return, contact us at princefamilytravel22@gmail.com with your order number and reason for the return.
Please do not send an item back without contacting us first. If your return is approved, we'll provide instructions for returning your item.
Unless the item arrived damaged, defective, or incorrect due to our error, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.
We want you to receive exactly what you ordered.
If your physical item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at princefamilytravel22@gmail.com.
Please include your order number and photos showing the issue so we can review it and make things right.
Because digital products are delivered electronically and cannot truly be “returned,” digital products are generally final sale once they have been delivered or accessed.
This includes downloadable guides, printable products, digital cards, audio files, video files, and other downloadable content sold through Prince Family Travel.
If you experience a problem receiving or accessing your digital purchase, please contact us. We'll do our best to get you access to what you purchased.
This does not limit refunds that may be required by applicable law.
Our Proud to Pay options are one-time purchases created for people who want to directly support Prince Family Travel. Some support options may include a digital thank-you gift, while others may simply be a way to support our journey.
Because the primary purpose of these purchases is voluntary one-time support, they are generally non-refundable once completed.
Please review the description of each support option carefully before purchasing so you know exactly what, if anything, is included.
Fuel the Journey is a voluntary contribution toward putting diesel in Tripppy and keeping our family moving down the road.
There is no physical product, digital product, membership, or service included with this purchase.
Because this is a voluntary support purchase rather than the purchase of a product, Fuel the Journey contributions are final and non-refundable once completed, except where required by law or in cases such as an accidental duplicate charge.
If you accidentally place an order and need to cancel it, contact us as soon as possible at princefamilytravel22@gmail.com.
For physical products, we'll do our best to cancel the order before it has been processed or shipped. Once an order has shipped, our regular return policy applies.
Once we receive and inspect an approved physical return, we'll let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method. Your bank or credit card company may take additional time to process and post the refund.
We're real people behind this shop. ❤️
If something goes wrong with your order or you have a question about this policy, contact us at:
princefamilytravel22@gmail.com
We'll do our best to help.
Prince Family Travel
Wake up. Spread love. Sleep. Repeat.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at princefamilytravel22@gmail.com.
